Mercedes: 01508 522995
General: 01508 521886
sjscarlettltd@gmail.com

Mon-Fri 8 - 17:30 Sat-Sun Closed

  • mercedes mechanics in Norwich

Independent Mercedes-Benz Specialist

Quality auto servicing, diagnostics & repairs, specialising in Mercedes vehicles.

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mercedes specialist garage in Norwich
mercedes lifted up on car lift
smart coupe with bonnet open

Professional Vehicle Inspection

Our diagnostic service is top class. We have the tools and skills to identify and repair any kind of vehicle problem, from tyres, to brakes, to battery, to exhaust.

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Auto servicing & repairs

We service all makes of cars, specialising in Mercedes, providing quality servicing, diagnostics and repairs covering Norwich and Norfolk.

Our auto shop mechanics are qualified, experienced, and dedicated to helping you get back on the road.

Zero risks with warranty.

Get fair and transparent estimates!

Car Diagnostics

We utilise the latest in Advanced diagnostic equipment which helps us to rapidly and safely diagnose problems with your vehicle. This is compatible with most makes and models of car.

We also have access to Advanced Mercedes Star Diagnostic equipment, supplied by Mercedes themselves, ready for all models of Mercedes vehicle and ECU programming.

Scarletts Service Promise

As part of our commitment to our customers we offer a complete parts and labour guarantee for total peace of mind. We will inspect your vehicle and contact you prior to any repairs. No repairs are carried out without your authorisation. We aim to be completely up front with our costs and have no hidden charges.

Auto Repairs

We strive to ensure that your vehicle is repaired as quickly as possible to keep you on the road. Loan cars are available subject to availability.

Professional Vehicle Inspection

We will thorougly check your vehicle for faults using the latest in diagnostic equipment. You will then be notified of any work identified and costs that could be incurred.

mercedes e-class lifted up on car lift in garage for servicing

Frequently Asked Questions

Some of the common questions we get asked.

1. Why is my engine light on?

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There are many reasons why your EML may be illuminated. This could be for something very simple or can indicate something more serious. The light can be either Orange or Red. Our advice is if the light is Red then the vehicle should be stopped immediately and contact the garage. Should the light be illuminated Orange then it is best to contact the garage as soon as possible to arrange a diagnostic check.

2. Should the oil in my car be changed?

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We advise that all vehicles should have the oil changed every twelve months, even if your vehicle has not done many miles. Oil ages over time and becomes less effective at lubricating your engine as it is designed to do. A fresh oil change helps to ensure that the moving parts within your engine remain lubricated effectively and this helps to maintain the engine's efficiency.

3. Why choose Scarlett Auto Services?

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We are trustworthy, reliable and you can be confident that we will look after your car. We hold our technicians to a high standard so you can relax knowing that your car is being taken care of by professionals. 

4. What are common problems with a car?

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Many common problems are flat batteries, flat tyres, loss of drive or power, windscreen damage, loose or broken cambelt, unreliable brakes or clutch engagement, lights not operating correctly, EML illuminated, oil leaks and many more. Whatever your problem may be, here at Scarletts Auto Services you can be confident that  we can fix all of your motoring problems.

5. Will my warranty be affected if I don't have a main dealer service my car?

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We can service your car in accordance with the Main dealer/Manufacturer Warranty. By using genuine parts and following the Manufacturer Service Specification, this ensures that your warranty will not be affected.

6. Do you service and diagnose Mercedes vehicles?

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We can service and diagnose all Mercedes Cars in line with Manufacturer Specifications. We can also work on some Mercedes vans but you will need to check with us to ensure that we can accomodate the vehicle size in the workshop. 

7. Are you able to service my car even though I don't live locally?

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We offer a While you Wait service so even if you are not local we can still MOT and Service your vehicle while you wait. Loddon has some lovely places offering food and refreshments if you fancy exploring while your vehicle is being worked on.

Read our testimonials from our happy customers:

Five star review

1 month ago

Our lovely camper developed an engine problem while we were in Portugal. It was allegedly fixed by a garage there but was far from satisfactory. Another garage in Spain did not help either but we managed to limp home. It's sorted now, running like the dream it usually is. Fixed by Scarlett Auto Services in Chedgrave. Thank you guys. Excellent service.

Cynthia G

Five star review

3 months ago

We take both our mercedes to scarlets. We have a 26 year old slk and the service was excellent. We are always kept up to date with progress and timetables. First class customer service.

Helen M

Five star review

4 months ago

This is a great garage very honest and fantastic service. All the staff are experienced Mechanics. They are always very busy which is a great indicator of their quality work. I would highly recommend.

John J

Five star review

5 months ago

I have a 2004 SLK 350 R171 which I intended to take to France to rally in September. Scarlett Auto Service’s listened carefully to my concerns, and with attention to detail ensured that not only was it fit to take to Bordeaux, but that I won the overall rally beating an Aston Martin, Porsche, Jaguar & Ferrari over 2 days. Had no issues at all for the entire trip. Not bad for an 18 year old car. What I really like about this friendly & accomplished garage is that  they fully engage, include you in the process, and nothing is seemingly too much trouble. I had, for example, a problem with the wing mirror motor assembly and Scarlett’s went to some trouble to source an affordable original second hand replacement. Something that previous garages had not attempted. The work I requested was done to a very high standard; with a wide range of expertise being shown; they invited me to inspect their work: & importantly I am always made to feel welcome. As a fussy Mercedes owner I trust them implicitly & would not take my car anywhere else.

Andrew Rayment

Customer who took part in a classic car rally standing next to his Mercedes Customer who took part in a classic car rally standing next to his Mercedes in France Rally trophy
two mechanics holding tyres

Book a trusted mechanic

Call us now:
Mercedes: 01508 522995
General: 01508 521886

Contact Us

Contact us for a quote:

01508 521886